Self-Exclusion

You can disable your account and block sign-ins for 30 days, 6 months, 1 year, or permanently. During the exclusion period:

• You cannot sign in, generate picks, or receive any alerts from us.
• Your saved picks and history are preserved but inaccessible.
• We will not send marketing emails of any kind.

Request self-exclusion by emailing support@lottoterminal.ca with the subject line "Self-Exclusion Request", or from your account settings. Requests are processed within 24 hours and cannot be reversed before the period ends.

To stop playing entirely — including at retailers, online lottery sites, and casinos — enroll in your provincial program. These programs are legally binding and cover all venues operated by that lottery corporation.

• Ontario (OLG My PlayBreak) — olg.ca/playsmart
• Quebec (Loto-Québec Auto-exclusion) — lotoquebec.com/jeu-responsable
• British Columbia (BCLC Voluntary Self-Exclusion) — bclc.com/voluntary-self-exclusion
• Alberta (AGLC Self-Exclusion Program) — aglc.ca/self-exclusion
• Atlantic Canada (ALC Player Health) — alc.ca/play-responsibly
• Manitoba (Manitoba Liquor & Lotteries) — mbll.ca/voluntary-self-exclusion
• Saskatchewan (SaskGaming VSE) — saskgaming.com/responsible-gambling

We automatically cancel any active Pro subscription when self-exclusion begins. You will not be charged again. If you've paid for time you can't use, email us — we'll prorate a refund.

Self-exclusion works best alongside support. Call your provincial helpline — they're free, confidential, and available 24/7. The full list is on our Responsible Gaming page.